WELCOME

Thank you for choosing bonseye design!  It is such fun for me to be able to design and create items to enhance your wardrobe. Everything you’ll find here is handcrafted by me in Frankfort, NY.  All items are either unique one-offs or very limited editions.  There are no production runs, high number of multiples or anything mass produced.

PAYMENT

Online payments are processed via PayPal and Braintree (a PayPal company).  A PayPal account is not necessary to use the PayPal service.  The following payment methods are accepted: Mastercard, VISA, Discover, American Express, and PayPal.

SALES TAX

If your purchase is being shipped to any of the states listed below, appropriate state/county sales tax will be added to your order at checkout.  Sales tax will be applied to shipping charges, as required.

  • New York
  • Connecticut
  • Massachusetts
  • Vermont
  • Pennsylvania

SHIPPING

All bonseye design orders ship from Frankfort, NY to addresses in the USA. International shipping is not available at this time.

Shipping charges are based on the order total and are as follows:

  • $0- 40.00 shipping charge is $5.00
  • $40.01 - $75.00 shipping charge is $8.00
  • $75.01-$100.00 shipping charge is $10.00
  • Orders over $100 ship for free

All shipments are via USPS First Class or Priority Mail at my discretion.  Tracking will be included for all shipments.  Additional insurance is available.  Please indicate in the message section if you would like your purchase insured for the full amount of the purchase price.  The customer assumes any responsibility for uninsured orders lost in the mail.

 

REFUND/EXCHANGE POLICY

TERMS

Please keep in mind that each bonseye design piece is one of a kind and may have a little more ‘character’ than store bought or mass produced items.  I do my best to choose quality fabrics and to assemble each item with skill and care but each item is handmade so there may be the occasional charming imperfection.  However, any major manufacturing defect will be repaired  and/or replaced.  Please contact bonseye design for a resolution.

Returns due to fit, color or style issues are eligible for refund or exchange within 7 calendar days of receipt.  Request for refund/exchange must be made via email to bonseyedesign@gmail.com within that 7 calendar day period.

Items being returned for refund or exchange must be returned in their original condition showing no signs of being worn and must have any original tags intact.  Items must be received in resalable condition, so please choose an appropriate mailer.  For all items, the 'date of receipt' will be the date USPS tracking indicates the item was delivered to the shipping address provided by you.  Customer is responsible for all shipping charges for items returned, unless the item is being returned as defective and/or due to an error on my part.  

SHIPPING CHARGES are not refundable.

GIFT CERTIFICATES (when they become available) are not refundable and cannot be converted to store credit.

PRIVACY

bonseye design does not share or sell your name, address, phone number, email address, payment information, or any other information you provide with anyone.  Ever.

During the checkout process, you will be asked to provide some information that is necessary to accurately process your order.   

  • Your address is used to verify your payment method and shipment information.
  • Your phone number is used to verify payment method, and to contact you in case of a problem with your order or the shipping of your order.  You will never be contacted by phone for any other reason.
  • Your email address is used to confirm your order status and provide tracking information.  You may also receive an email about a week after your order is sent inviting you to provide some feedback about your experience and the items you received.

By creating an optional customer account on the website, you will be able to track orders, and save time during checkout.  A customer account is not required to make a purchase from bonseye design.    

Your information is encrypted and protected via my web host's (Bigcommerce) SSL certificate. When you are on a page that requires personal data (such as the customer account page and checkout/cart), you will see the url change slightly from bonseyedesign.com to one that will have "mybigcommerce" in the url.  This is normal and you will notice "https" at the beginning of the url, indicating you are on a page where your information will be encrypted and secured.  The 's' in the "https" indicates a secured site.

EMAIL/NEWSLETTER LIST

By joining the optional Newsletter list during checkout or on any page (including this one) by scrolling down just below the blog posts, you agree to receive periodic updates from bonseye design.  Newsletters are sent periodically by email, but you can always check in to see what I’m up to on the blog or Facebook page.  If you'd prefer not to receive email notices (other than for order confirmation and status updates), please click unsubscribe at the bottom of the email, or contact me directly at bonseyedesign@gmail.com.  No questions asked.

The email list will also be utilized to send postcards to you to notify you of any upcoming art festivals or craft shows in your area that I am participating in. I love meeting my customers face to face and generally the selection of items available at shows will be completely different than what is available on the website.